North London

Job Details

Head of Block Management

Type Permanent
Location Hertford
Salary £45,000 - £55,000


Dove & Hawk have been instructed by our client to assist them with a search for a Head of Block Management vacancy. Reporting directly into the CEO, you will be responsible for overseeing and supporting the Property Managers and the Service Charge Accounts Department, alongside coordinating with the Directors.

Your main purpose is to keep the Property Managers compliant with Landlord & Tenant legislation, ARMAQ and RICS requirements. You will manage the setting-up of new management instructions and create service charge budgets, and mentor the Property Managers when required.

Key responsibilities:

  • Provide technical support to the Property Managers and senior staff
  • Regularly liaise with the Property Managers and understand their current position with all properties
  • Constantly review the tracker and provide weekly updates to the senior management team, highlighting issues and areas of concern
  • Complaint resolution
  • Take the lead on complex leasehold and management issues, and be the supporting link between block managers and building surveyors
  • Work with the Property Managers to establish a realistic service charge budget process, reflecting the month-by-month financial requirements of each block
  • Manage the ARMAQ process with the company Compliance Officer
  • Help identify new areas of business and assist with new management pitches
  • Attend tribunals and courts when applicable

The long-term aim for this position is to deliver a high-quality service, developing the brand into an award-winning property management service, resulting in increasing the department turnover by 7% and profit by 10%.

If you feel you have the experience and passion for property management required for such an important position, please apply today to avoid disappointment.

Stay connected to our community