North London

Job Details

Head of Client Accounts (Lettings)

Type Permanent
Location Kensington
Salary £33,000 - £36,000


Our client, a successful and well-respected estate agency based in the affluent area of Kensington, is now recruiting for a "Head of Client Accounts".

  • Direct supervision of staff within Property Management and Lettings
  • Responsible for all client rental payments
  • Allocate of rental payments to respective properties
  • Collect rental payments in-line with tenancy agreements
  • Make payments to contractors
  • Register deposits with the relevant scheme
  • Ensure all new tenancy contracts and lease addendums are signed
  • Ensure all new tenancies, renewals, extensions, and terminations are logged correctly
  • Liaise with Lettings Negotiators regarding deposits and first rental payments
  • Coordinate check-out dates with tenants, and liaise with the Property Manager accordingly
  • Provide month-end reports on rent collections, rent arrears, and other fees
  • Review and sign-off on Lettings Negotiator commissions against rents (new lets & renewals)
  • Ensure timely debt recovery, as well as rent/fee collection
  • Ensure end-of-tenancy notices are served in a timely manner 

To be considered for this role, you should:

  • have a minimum of 3 years' experience of working within either a Client Accounts or Property Management  team within the property industry
  • have a superb understanding of the lettings industry, including all laws and regulations
  • have some accounting knowledge including processing rents, contractor payments and handling queries relating to landlord statements
  • have experience in supervising/managing staff, including the ability to motivate & delegate effectively
  • be ARLA qualified


This is a Monday to Friday role and pays a salary of £33k-£36k per annum, depending on suitability and experience.

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