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Assistant Block Manager

Job Title: Assistant Block Manager
Job Type: Permanent
Location: Borehamwood, Hertfordshire
Contact Name: Lauren Barton
Salary: £18000.00 - £22000 per annum + Annual December bonus
Sector: Property Management, Block Management
Reference: BBBH7076_1573484467

Job Description

A successful Management Agency is looking for an Assistant Block Manager to join their office in Borehamwood, Hertfordshire. The ideal candidate will be a excellent communicator with great customer service skills. They should be eager to learn and begin their journey on a successful Block Management career.

Job description

  • Dealing with customer queries verbally and in written form.
  • Manage electronic data and e-mails, responding within 24hrs.
  • Answering phones being the first port of call for anyone who calls the office
  • Raising complaints with contractors when works aren't completed to a satisfactory standard
  • Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned appropriately
  • Completing minutes and site reports within 5 working days
  • Liaise directly with property manager(s) to ensure that orders can be raised
  • To live our core values, do what you say you will do
  • Set up or monitoring of Insurance claims
  • Writing leaseholders and resident letters regarding different issues relating to the block
  • In most cases obtaining minimum 3 quotes for orders over £400
  • Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
  • Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
  • Answering any queries that may involve your sites and provide adequate cover when property manager is not in the office.
  • Saving reports, e-mails, contract etc in the appropriate location on Qube.
  • Sending SMS, emails for updates on urgent issues. - Sourcing local contractors.
  • Put contracts in place
  • Conduct site visits take photos and complete report within 5 working days (with images)
  • Meeting with clients/customers on site with complicated reactive issues
  • Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors.
  • Write/contribute to content of monthly newsletters
  • Produce up to date meter readings for sites with meters
  • Re-tendering contracts to ensure best value
  • Attending AGMs/client meetings and writing/sending out minutes

Salary and Package

  • £18,000-22,000 dep on exp
  • Annual (Discretionary) Bonus Scheme Dec each year
  • Pay Reviews Annually (April/May)
  • Healthshield - private medical cash plan
  • Trialling Flexi-time (option to work 8.30am-5pm or 9.30am-6pm Mon-Thurs)

Must haves

  • Excellent communicator
  • Excellent customer service
  • Eagerness to learn and progress
  • Experience with QUBE software (preferred but not essential)
  • 1 year Block Management exp (preferred but not essential)

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