A successful Management Agency is looking for an Assistant Block Manager to join their office in Borehamwood, Hertfordshire. The ideal candidate will be a excellent communicator with great customer service skills. They should be eager to learn and begin their journey on a successful Block Management career.

Job description

• Dealing with customer queries verbally and in written form.
• Manage electronic data and e-mails, responding within 24hrs.
• Answering phones being the first port of call for anyone who calls the office
• Raising complaints with contractors when works aren't completed to a satisfactory standard
• Follow up of H&S, FRA, Site Reports and lift engineering works, ensuring that all reports are actioned appropriately
• Completing minutes and site reports within 5 working days
• Liaise directly with property manager(s) to ensure that orders can be raised
• To live our core values, do what you say you will do
• Set up or monitoring of Insurance claims
• Writing leaseholders and resident letters regarding different issues relating to the block
• In most cases obtaining minimum 3 quotes for orders over £400
• Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
• Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
• Answering any queries that may involve your sites and provide adequate cover when property manager is not in the office.
• Saving reports, e-mails, contract etc in the appropriate location on Qube.
• Sending SMS, emails for updates on urgent issues. - Sourcing local contractors.
• Put contracts in place
• Conduct site visits take photos and complete report within 5 working days (with images)
• Meeting with clients/customers on site with complicated reactive issues
• Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors.
• Write/contribute to content of monthly newsletters
• Produce up to date meter readings for sites with meters
• Re-tendering contracts to ensure best value
• Attending AGMs/client meetings and writing/sending out minutes

Salary and Package

• £18,000-22,000 dep on exp
• Annual (Discretionary) Bonus Scheme Dec each year
• Pay Reviews Annually (April/May)
• Healthshield - private medical cash plan
• Trialling Flexi-time (option to work 8.30am-5pm or 9.30am-6pm Mon-Thurs)

Must haves

• Excellent communicator
• Excellent customer service
• Eagerness to learn and progress
• Experience with QUBE software (preferred but not essential)
• 1 year Block Management exp (preferred but not essential)

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