Assistant Resident Services Manager

Assistant Resident Services Manager

  • Location

    Docklands, London

  • Sector:

    Build to Rent

  • Job type:


  • Salary:

    Up to £25000.00 per annum + 20% Discretionary Bonus

  • Contact:

    Megan Staines

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Assistant Resident Services Manager - East London - £25,000 + 20% Discretionary Bonus

My client, a globally established Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting new-build residential regeneration scheme in East London.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development.

Your key duties will include:

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Uploading availability details to marketing portals and updating adverts as necessary
  • Completing all applicant vetting/compliance in line with procedures
  • Processing offers and completing all tenancy documentation
  • Issue all documentation in relation to all lettings, along with seeking references and completing right to rent checks
  • Dealing with all enquires in line with service level agreement and providing strong customer service
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Creating a community feel through communication, events and innovations
  • Coordinating social media activity in conjunction with in house marketing team
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Responsible for Health and Safety compliance coordination
  • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
  • Completing check in and check out reports; determining deposit returns
  • Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases

Skills and experience required:

  • Strong Customer Service background
  • Ability to think on their feet and make considered decisions with a common-sense approach
  • Outgoing, warm and friendly personality with a positive attitude
  • Organised, meticulous and tenacious
  • Excellent written and spoken communication
  • IT literate and Social Media savvy
  • Strong financial management skills

Salary: £25,000 + up to 20% discretionary bonus

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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