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Block Manager

Block Manager

  • Location

    Borehamwood, Hertfordshire

  • Sector:

    Block Management

  • Job type:

    Permanent

  • Salary:

    £28000.00 - £40000.00 per annum

  • Contact:

    Charlie Sandham

  • Contact email:

    charlie@doveandhawk.co.uk

  • Job ref:

    BBBH7247_1579538968

  • Published:

    4 months ago

  • Expiry date:

    2020-02-19

  • Startdate:

    ASAP

  • Consultant:

    #


Dove & Hawk has recently been instructed on a Block Manager position at a successful Management Agency based in Borehamwood. They are looking for an experienced Block Manager to join their busy team. Excellent opportunities for progression.

Package and Hours:

  • Block Manager, Borehamwood
  • £28,000-40,000 salary
  • Monday-Friday 9-5:30pm

Perks

  • Excellent opps for progression and paid qualifications

Job Description

  • Direct suport staff in the depaertment
  • Responsible for overseeing reactive maintenance, ensuring that job orders are raised appropriately before sending contractors to site
  • Maintain your tasks and those of any service manager working with you
  • Promote customer service excellence through leading by example and always ensure the best customer experience is provided
  • Communicate frequently with customers you are dealing with, making sure to keep them updated on progress
  • Obtain feefo's in line with company OKR of 50 feefo's per month
  • Ensure company and personal growth
  • To provide monthly reports on time, accurately and in the format
  • Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
  • Ensure monthly/quarterly newsletters are well presented and punctual
  • No more than 5% variance on budget vs actual expenses at year end in any accounting period
  • Dealing with customer queries verbally and in written form either directly or via a service manager
  • Manage electronic data and ensure e-mails and calls are responded within 24hrs
  • Management of H&S, FRA, Asbestos and all other legal requirements
  • Site Reports and lift engineering works, ensuring that all reports are actioned appropriately
  • Completing minutes and site reports within 5 working days
  • Liaise directly with Head of Client Services as necessary to progress any task, project and meet deadlines
  • Set up meetings for the year ahead when taking over new sites
  • Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met
  • Creating contract orders and signing contracts being cautious of s.20 regulations
  • Ensure all blocks have up to date H&S and FRA including appropriate signage
  • Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow
  • Working with accounts to create realistic budgets that you can stay on target each year
  • Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week
  • Prompt and cost-effective maintenance of individual portfolios
  • All blocks built prior to 2000 have asbestos reports and those post 2000 have confirmation from the developer that no asbestos was used in the construction of the building
  • Set up or monitoring of Insurance claims
  • Writing leaseholders and resident letters regarding different issues relating to the block
  • In most cases obtaining minimum 3 quotes for orders over £400
  • Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service
  • Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
  • Answering any queries that may involve your sites and provide adequate cover when any service manager is not in the office
  • Saving reports, e-mails, contract etc in the appropriate location on Qube
  • Sending SMS, emails for updates on urgent issues
  • Conduct site visits take photos and complete report within 5 working days (with images)
  • Meeting with clients/customers on site with complicated reactive issues
  • Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors
  • Produce up to date meter readings for sites with meters
  • Attending AGMs/client meetings and writing/sending out minutes

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