Dove & Hawk has recently been instructed on a Block Manager position at a successful Management Agency based in Borehamwood. They are looking for an experienced Block Manager to join their busy team. Excellent opportunities for progression.

Package and Hours:

• Block Manager, Borehamwood
• £28,000-40,000 salary
• Monday-Friday 9-5:30pm

Perks

• Excellent opps for progression and paid qualifications

Job Description

• Direct suport staff in the depaertment
• Responsible for overseeing reactive maintenance, ensuring that job orders are raised appropriately before sending contractors to site
• Maintain your tasks and those of any service manager working with you
• Promote customer service excellence through leading by example and always ensure the best customer experience is provided
• Communicate frequently with customers you are dealing with, making sure to keep them updated on progress
• Obtain feefo's in line with company OKR of 50 feefo's per month
• Ensure company and personal growth
• To provide monthly reports on time, accurately and in the format
• Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
• Ensure monthly/quarterly newsletters are well presented and punctual
• No more than 5% variance on budget vs actual expenses at year end in any accounting period
• Dealing with customer queries verbally and in written form either directly or via a service manager
• Manage electronic data and ensure e-mails and calls are responded within 24hrs
• Management of H&S, FRA, Asbestos and all other legal requirements
• Site Reports and lift engineering works, ensuring that all reports are actioned appropriately
• Completing minutes and site reports within 5 working days
• Liaise directly with Head of Client Services as necessary to progress any task, project and meet deadlines
• Set up meetings for the year ahead when taking over new sites
• Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met
• Creating contract orders and signing contracts being cautious of s.20 regulations
• Ensure all blocks have up to date H&S and FRA including appropriate signage
• Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow
• Working with accounts to create realistic budgets that you can stay on target each year
• Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week
• Prompt and cost-effective maintenance of individual portfolios
• All blocks built prior to 2000 have asbestos reports and those post 2000 have confirmation from the developer that no asbestos was used in the construction of the building
• Set up or monitoring of Insurance claims
• Writing leaseholders and resident letters regarding different issues relating to the block
• In most cases obtaining minimum 3 quotes for orders over £400
• Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service
• Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
• Answering any queries that may involve your sites and provide adequate cover when any service manager is not in the office
• Saving reports, e-mails, contract etc in the appropriate location on Qube
• Sending SMS, emails for updates on urgent issues
• Conduct site visits take photos and complete report within 5 working days (with images)
• Meeting with clients/customers on site with complicated reactive issues
• Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors
• Produce up to date meter readings for sites with meters
• Attending AGMs/client meetings and writing/sending out minutes

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