Block Manager
-
Location
Borehamwood, Hertfordshire
-
Sector:
-
Job type:
-
Salary:
£28000.00 - £40000.00 per annum
-
Contact:
Charlie Sandham
-
Contact email:
charlie@doveandhawk.co.uk
-
Job ref:
BBBH7247_1579538968
-
Published:
about 1 year ago
-
Expiry date:
2020-02-19
-
Startdate:
ASAP
-
Consultant:
#
Dove & Hawk has recently been instructed on a Block Manager position at a successful Management Agency based in Borehamwood. They are looking for an experienced Block Manager to join their busy team. Excellent opportunities for progression.
Package and Hours:
- Block Manager, Borehamwood
- £28,000-40,000 salary
- Monday-Friday 9-5:30pm
Perks
- Excellent opps for progression and paid qualifications
Job Description
- Direct suport staff in the depaertment
- Responsible for overseeing reactive maintenance, ensuring that job orders are raised appropriately before sending contractors to site
- Maintain your tasks and those of any service manager working with you
- Promote customer service excellence through leading by example and always ensure the best customer experience is provided
- Communicate frequently with customers you are dealing with, making sure to keep them updated on progress
- Obtain feefo's in line with company OKR of 50 feefo's per month
- Ensure company and personal growth
- To provide monthly reports on time, accurately and in the format
- Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
- Ensure monthly/quarterly newsletters are well presented and punctual
- No more than 5% variance on budget vs actual expenses at year end in any accounting period
- Dealing with customer queries verbally and in written form either directly or via a service manager
- Manage electronic data and ensure e-mails and calls are responded within 24hrs
- Management of H&S, FRA, Asbestos and all other legal requirements
- Site Reports and lift engineering works, ensuring that all reports are actioned appropriately
- Completing minutes and site reports within 5 working days
- Liaise directly with Head of Client Services as necessary to progress any task, project and meet deadlines
- Set up meetings for the year ahead when taking over new sites
- Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met
- Creating contract orders and signing contracts being cautious of s.20 regulations
- Ensure all blocks have up to date H&S and FRA including appropriate signage
- Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow
- Working with accounts to create realistic budgets that you can stay on target each year
- Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week
- Prompt and cost-effective maintenance of individual portfolios
- All blocks built prior to 2000 have asbestos reports and those post 2000 have confirmation from the developer that no asbestos was used in the construction of the building
- Set up or monitoring of Insurance claims
- Writing leaseholders and resident letters regarding different issues relating to the block
- In most cases obtaining minimum 3 quotes for orders over £400
- Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service
- Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
- Answering any queries that may involve your sites and provide adequate cover when any service manager is not in the office
- Saving reports, e-mails, contract etc in the appropriate location on Qube
- Sending SMS, emails for updates on urgent issues
- Conduct site visits take photos and complete report within 5 working days (with images)
- Meeting with clients/customers on site with complicated reactive issues
- Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors
- Produce up to date meter readings for sites with meters
- Attending AGMs/client meetings and writing/sending out minutes
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
