Customer Relationship Manager

Customer Relationship Manager

  • Location

    North West London, London

  • Sector:

    Property Management

  • Job type:


  • Salary:

    £40000.00 - £50000.00 per annum + Travel Allowance

  • Contact:

    Katie Welch

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


Dove & Hawk has recently been instructed by a residential estate and block management firm who are currently expanding. They are seeking a Customer Relationship Manager to take on manage their portfolio in Central London. The key focus of this role is to act as the sole point of contact and provide outstanding service to all customers.


  • Manage a commercial/ residential portfolio of 400+ units in Central London
  • Work in collaboration with the client support team and contractors
  • Management and implementation of Health and Safety legislation
  • Travel between site and to the head office 2-3 times a week
  • Deal with client complaints/ concerns either face to face or via email in order to find a solution
  • Oversee and support the asset management of the portfolio/ phased development
  • Take ownership of the development and risk management
  • Take ownership of the developments contract management to ensure they are tendered and implemented
  • Manage major works


  • 2 years + Block / Development / Estate Management experience
  • Previous experience in customer facing roles with the ability to provide excellent customer service
  • Full UK Driving License + own car
  • Dedicated and willing to go the extra mile
  • Stakeholder management experience

Salary Budgets: £40,000 - £50,000 + travel allowance

Working Hours: 9am- 5:30pm Mon- Fri

If you have the required experience and feel you would be suitable, please apply immediately quoting vacancy number 8193.

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