General Manager - Property Management

General Manager - Property Management

  • Location

    East London, London

  • Sector:

    Property Management

  • Job type:


  • Salary:

    £45000.00 - £50000.00 per annum + annual bonus (OTE of £60k)

  • Contact:

    Roger Hawthorn

  • Contact email:


  • Job ref:


  • Published:

    about 2 years ago

  • Expiry date:


  • Startdate:


Our client is recruiting for a General Manager to oversee an on-site lettings & management team at an exclusive residential development in East London.

The main function of this role is to ensure the successful delivery of services to all residents and the end-client. You must also ensure all statutory H&S requirements are met and be fully conversant with all aspects of this development.


Customer Service

  • Engage with residents and create a sense of community within the development.
  • Provide a first class service to all residents.
  • Ensure all enquiries and maintenance issues are deal with in-line with agreed service levels.
  • Forge productive relationships with key service partners, and seek economies of scale to ensure efficient running of the development.

Building & Apartment Management

  • Oversee the property management function, dealing with all maintenance and repair works.
  • Carry out regular inspections of communal areas and apartments.
  • Hold responsibility for the H&S compliance coordination, liaising with the Facilities Management team as required.
  • Deal with litigation and insurance claims as required.
  • Manage the various contractors appointed to provide services to the apartments and buildings.
  • Act as the first point-of-contact for commercial tenants within the development.

Team Management

  • Hold Line Manager responsibilities for a team of 9, including a Lettings Manager, Resident Services Manager, Front of House staff and Weekend/Night personnel.
  • Conduct regular performance appraisals.
  • Maintain team motivation and engagement.

Asset Management

  • Provide regular asset performance reports and attend regular meetings with Line Manager.
  • Manage the building expenditure budget and ensure value for money from suppliers (maximising the net operating income).
  • Establish and deliver additional income streams where appropriate.


  • Experience from within both property management and residential lettings.
  • Proven experience of managing a residential building.
  • Leadership experience.
  • Experience from within a customer-facing role.
  • Common-sense approach and a positive attitude.
  • Outgoing, warm & friendly personality.
  • Organised, meticulous and tenacious.
  • Excellent written and spoken etiquette.
  • Strong financial management skills.

SALARY - £45k-£50k basic salary, plus annual bonus (OTE of £60k)

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