Our client is recruiting for a General Manager to oversee an on-site lettings & management team at an exclusive residential development in East London.

The main function of this role is to ensure the successful delivery of services to all residents and the end-client. You must also ensure all statutory H&S requirements are met and be fully conversant with all aspects of this development.

JOB OVERVIEW

Customer Service

• Engage with residents and create a sense of community within the development.
• Provide a first class service to all residents.
• Ensure all enquiries and maintenance issues are deal with in-line with agreed service levels.
• Forge productive relationships with key service partners, and seek economies of scale to ensure efficient running of the development.

Building & Apartment Management

• Oversee the property management function, dealing with all maintenance and repair works.
• Carry out regular inspections of communal areas and apartments.
• Hold responsibility for the H&S compliance coordination, liaising with the Facilities Management team as required.
• Deal with litigation and insurance claims as required.
• Manage the various contractors appointed to provide services to the apartments and buildings.
• Act as the first point-of-contact for commercial tenants within the development.

Team Management

• Hold Line Manager responsibilities for a team of 9, including a Lettings Manager, Resident Services Manager, Front of House staff and Weekend/Night personnel.
• Conduct regular performance appraisals.
• Maintain team motivation and engagement.

Asset Management

• Provide regular asset performance reports and attend regular meetings with Line Manager.
• Manage the building expenditure budget and ensure value for money from suppliers (maximising the net operating income).
• Establish and deliver additional income streams where appropriate.

PERSON SPECIFICATION

• Experience from within both property management and residential lettings.
• Proven experience of managing a residential building.
• Leadership experience.
• Experience from within a customer-facing role.
• Common-sense approach and a positive attitude.
• Outgoing, warm & friendly personality.
• Organised, meticulous and tenacious.
• Excellent written and spoken etiquette.
• Strong financial management skills.

SALARY - £45k-£50k basic salary, plus annual bonus (OTE of £60k)

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