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Head of Operations

Head of Operations

  • Location

    North West London, London

  • Sector:

    Residential Agency & New Homes

  • Job type:

    Permanent

  • Salary:

    £50000 - £60000 per annum + bonus

  • Contact:

    Morelle Pierson

  • Contact email:

    morelle@doveandhawk.co.uk

  • Job ref:

    BBBH6737_1569417582

  • Published:

    3 months ago

  • Expiry date:

    2019-10-25

  • Consultant:

    #


Head of Operations - Serviced Apartments

My client, a private property company, are seeking an experienced and capable Head of Operations to join them in launching a new Serviced Apartments service, utilising some of their Central London Residential portfolio in order to achieve a further lucrative, income generating venture.
The successful candidate will have high volume short-term lettings experience, alongside people and operations management, at a senior level.
Working very closely with the Director, this is a brand new role for the business, so you will have autonomy to make this role your own and have a big impact

Your duties will include:

  • Creating and implementing a business plan / strategy
  • Responsible for building the new Serviced Apartment brand
  • Set up a short-term lettings department independently; including staffing & recruiting, setting up systems and processes, terms and conditions, dealing with tenants, payment collection, reviews, tenancies and ongoing management / maintenance
  • Responsible for marketing and the business development of serviced apartments
  • Building and nurturing relationships with key contacts in the industry
  • Managing social media and booking channels such as Airbnb, Booking.com etc
  • Raising awareness through attending events, conferences
  • Instil company culture, ensuring consistence in delivering exceptional best practice
  • Actively oversee and manage the recruitment and brand development process
  • Carry out inductions and adhoc training sessions
  • Oversee viewings, check ins / check outs
  • Meet and exceed business targets
  • Highlight and execute maintenance works where required to the relevant bodies


Experience required:

  • Experience within Short-Term Lettings / Serviced Apartments at Management level
  • Able to put together a business plan and operationalise the development of a new brand
  • Professional, driven and passionate
  • Strong Business Development and Leadership skills
  • Excellent communication skills
  • Strong IT Skills and Online Management Software experience
  • Great communication skills and the ability to multitask
  • Able to optimise opportunities to improve conversion and retention of bookings


Based from their North West London office.
Competitive Salary Depending on Experience: £50,000-£60,000 + Bonus

For more information please contact Morelle Pierson on the Investment & Development desk at Dove & Hawk Property Recruitment.


0203 725 9832

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