Head of Tenancy Progression - North West London - £32,000 to £35,000 Dependant on Experience

My client, a successful multi-branch Estate Agency, are currently seeking an experienced Head of Tenancy Progression to join their family feel office in North West London. You will play a vital part in the firm overseeing a small team ensuring all KPIs are met for Tenancy Progression and Renewals process.

The role will require an individual with extensive Tenancy Progression experience alongside experience managing a team.

Key Duties:

• Progressing tenancies from point of offer acceptance to move in
• Overseeing two full time administrators and ensuring that the KPI's are being consistently met
• Handling recruitment and onboarding of staff members
• Training of team members to ensure that there is consistency throughout the department
• Providing additional deal support where required during peak months to ensure that KPI's are met
• Overseeing tenancy renewals and tenancy swaps
• Implementation of improvements to documents and systems to improve efficiency moving forward

Skills and Experience Required:

• A minimum of 3 years' proven Tenancy Progression/Tenancy Management experience
• Managerial experience is essential
• Strong understanding of tenancy agreements and renewals
• Excellent communication skills - both written and verbal
• Proactive and positive approach
• Ability to manage own workload, multitask and remain calm under pressure
• Excellent organisational skills and telephone manner
• ARLA/NFOPP qualification is desirable

Salary: £32,000 to £35,000 dependant on experience
Working Hours: Monday to Friday 9am-6pm

If you are a proactive individual who is keen to progress their career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
0208 059 7472

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