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Property Manager

Job Title: Property Manager
Job Type: Permanent
Location: West Byfleet, Surrey
Contact Name: Aaron Horton
Salary: £24000.00 - £26000.00 per annum
Sector: Property Management
Reference: BBBH8599_1625589216

Job Description

Dove & Hawk are working alongside a Byfleet based Estate Agency who are looking for a Property manager to join their growing team

The main purpose of the role is to effectively and efficiently manage the daily operations of a Property Management Lettings portfolio whilst maintaining and delivering quality customers service, including duties as below;

Duties / Functions of the role:

  • Daily liaison with tenants, landlords and contractors; dealing with questions, complaints and updates
  • Appointment and monitoring of contractors, organising quotes for repair, maintenance on behalf of landlords and overseeing works
  • Rent arrears, deposits and end of tenancy
  • Updating specified areas of the property management database
  • General office administration including taking telephone enquiries and responding to emails
  • Preparation of various documentation where relevant
  • Carry out any such ad-hoc duties as may be reasonably required from time to time and in connection with the above

Requirements of the role:

  • Proven working experience as a Property Manager or similar within the Lettings industry is essential
  • Strong understanding of the role of a property manager within the residential lettings sector, and can concisely explain processes and responsibilities regards maintenance, deposits, arrears, tenancies etc.
  • Strong written and verbal communication skills, ability to be empathetic and/or assertive when required
  • Ability to work as part of a team, effectively contributing toward departmental projects, KPI's and wider objectives.
  • Resilient and consistent when faced with conflict and driven to resolve challenges positively
  • Solutions focused, able to identify and implement proactive solutions for the benefit of the client, preventing escalation and delivering an excellent client experience
  • Customer focused; understands and can articulate good customer service experiences and how these can be practically delivered within a property management environment
  • Structured and organised, able to manage complex and fluid workloads, re-prioritising where required and effectively utilising software to capture update


Benefits:

  • Competitive salary and bonus schemes
  • Ongoing training and skills development, including ARLA Propertymark qualifications
  • Employee, family & friend discounts across all of our property services
  • Discount, engagement and recognition platform
  • Employee referral scheme for bringing in new talent
  • Holiday Accumulator
  • Well-being centre & Employee Assistance Program
  • Award ceremonies, competitions and more

Salary Budgets: £24,000 - £26,000 p/a

Required working hours: 08:30 - 5.30pm Monday to Friday

Location of the role: West Byfleet

If you meet the required skillset of this role then I want to hear from you immediately as the role is available now. Apply with your CV attached

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