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Relationship Manager

Job Title: Relationship Manager
Job Type: Permanent
Location: East London, London
Salary: £26000.00 - £28000.00 per annum + Quarterly Bonus
Sector: Property Management
Reference: BBBH7149_1574248825

Job Description


Dove and Hawk have recently been instructed by an exciting up and coming private Residential Management company who pride themselves on their values of diversity and going the extra mile.
They are currently looking to hire a relationship manager to be part of this unique team in their modern new builds in Stratford. This role is a front facing client side, but will also offer the opportunity of ownership and responsibility of your building.
Main Responsibilities:

  • To be the face of the client for all current and potential residents, providing a strong sense of customer service to ensure an exemplary experience for the residents from start to finish
  • Take on new challenges, listen and provide a extremely high new living standards that go the extra mile while working collaboratively with the team
  • Meet set budgeted targets for occupancy and revenue


Specific Responsibilities:

  • Manage a portfolio of 100 on-site properties
  • Manage all viewings, new enquiries and resident induction
  • Manage resident contracting process, ensure compliance with all processes, controls and policies, as well as standards and legislations
  • Manage referencing, applicant checks, correctly screening applicants and commercial risk managed
  • Inspect both vacant and occupied properties, ensure apartments are maintained to a high standard and report maintenance or breaches issues
  • Carry out the move out and deposit release process
  • Report and record all activity in line with the the clients processes and policies


Recquirements:

  • 1 years lettings or property management experience (essential)
  • Experience in dealing with new build properties (preferred)
  • Strong customer service skills
  • Resilience


Package & Benefits:

  • £26,000 - £28,000 (depending on experience)
  • Weekly alternate hours: 8am- 5pm, 11am- 8pm Monday to Friday, 1 weekend in 4 work with 2 days off in leiu
  • Quarterly bonus
  • Annual pay review
  • Dress down
  • Free parking available

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