W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9eb3zlifx1mdaynibiyxdrl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Residents Services Manager

Residents Services Manager

  • Location

    Wokingham, Berkshire

  • Sector:

    Property Management

  • Job type:

    Permanent

  • Salary:

    £28000 - £30000.00 per annum

  • Contact:

    Oliver Brooks

  • Contact email:

    oliver@doveandhawk.co.uk

  • Job ref:

    BBBH6849_1570548203

  • Published:

    2 months ago

  • Expiry date:

    2019-10-16

  • Startdate:

    ASAP

  • Consultant:

    #


Our Client, a leading multi-national estate agency are looking for a Residents Service Manager based near Wokingham, Berkshire. This position is the first point of contact from enquiry to move in for an exciting new build residential development comprising 114 apartments in a large scale regeneration scheme.

Letting and marketing

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Liaising with appointed letting agent(s) during initial let up period
  • Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation


· Dealing with all enquires and repairing issues in line with service level agreement

Building and Apartment Management

  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate managers where required
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Assisting central team with legal action and insurance claims
  • Liaising with Estate Managers on all external and grounds maintenance issues



Tenancy Management

  • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
  • Completing check in and check out reports; determining deposit returns
  • Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
  • Undertaking tenancy renewals, driving rental growth



Asset Performance Management

  • Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market
  • Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
  • Establishing and delivering additional income streams where appropriate



Salary: £27-30k
Hours: 9am-6pm (Mon - Fri)

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk