Senior Block Manager

Senior Block Manager

  • Location

    West London, London

  • Sector:

    Block Management

  • Job type:


  • Salary:

    £30000.00 - £35000.00 per annum

  • Contact:

    Aaron Horton

  • Contact email:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Consultant:


Dove and Hawk currently working alongside a successful chartered surveyors firm who are actively recruiting for an experienced Senior Property Manager to join their Residential Block Management department. You will be managing a varied portfolio of Residential Blocks located across London and the South East, some of which also encompass commercial premises e.g., shops and offices.
Most of the time your role will be home based. You will also be expected to attend the clients London office, based in Mayfair, for a minimum of 1 day per week. You will have your train costs met and overnight accommodation costs will be provided if/as necessary.

Duties/Functions of the role:

  • Liaising with Block Directors, Residents/Leaseholders, Landlords/Tenants, Contractors and others
  • Carrying out property inspections on an ongoing basis, ensuring all aspects of Health and Safety are maintained and compliance is achieved etc
  • Reporting on, responding to and resolving block related issues to the satisfaction of all
  • Attending meetings with Block Directors, and drafting minutes from these for approval
  • Preparing and agreeing Annual Service Charge Budgets, monitoring and managing these on an ongoing basis including authorising invoices, producing reports, advising re arrears and producing timely Year End Accounts
  • Sourcing Contractors to undertake both ongoing and one-off maintenance works as well as emergency repairs and then monitoring and managing their work on an ongoing basis
  • Drafting and serving Section 20 notices and subsequently tendering and managing Major Works projects linked to block maintenance and improvement
  • Dealing with leaseholder enquiries and analysing leases in order to answer enquiries, respond appropriately and ensure that lease compliance is maintained
  • Supporting any on-site and off-site Porter / Caretaking staff based at Residential Blocks
  • Responding to pre-assignment enquiries and sending out appropriate packs / information
  • Providing accurate, meaningful and effective information to all parties in a timely manner
  • Maintaining accurate records of all the above activities which will involve working closely with support staff and utilising appropriate software packages i.e. Qube and Fixflo
  • Seeking out new Residential Block Management opportunities

Requirements of the role:

  • A minimum of 3 years' experience in all aspects of Residential Block Management including Health and Safety and financial management encompassing insurance claims
  • Ideally, a recognised professional qualification relevant to the property sector, such as Associate or Member of Institute of Residential Property Management
  • Knowledge of rules, regulations and legislation surrounding Residential Block Management including Assured Shorthold Tenancies, Section 20 etc.
  • Proven work experience in a busy and target driven business environment
  • A commitment to providing high levels of client care whilst also oriented to profitability
  • Highly effective written and verbal communication skills with the ability to maintain accurate and detailed records
  • Negotiation, report writing and presentation skills, as you will be liaising with a wide range of individuals and organisations
  • An extremely well organised approach with excellent time management skills and the ability to prioritise and multitask, as well as deal with new issues as they occur
  • A self-motivated, can-do attitude and be able to work accurately, calmly and productively under pressure in order to meet deadlines
  • A reliable, resourceful, resilient approach that is practical and solution focused
  • The ability to work alone and as part of a team
  • Strong numeracy skills coupled with business acumen as you will be managing budgets, reviewing quotes, organising Year End accounts etc
  • An excellent grasp of IT as you will be using Microsoft Office packages i.e. Word, Outlook, Excel as well as bespoke Property Management software packages QUBE and Fixflo.

Company Benefits:

  • Competitive salary of up to £35k per annum plus a bonus scheme
  • Travel allowance and overnight accommodation and subsistence provided for during your London attendance (as appropriate)
  • Laptop and Mobile Phone
  • Generous holiday entitlement of 25 days holiday + Bank Holidays
  • Contributory Pension Scheme
  • Commitment to staff training and development and CPD
  • Real chance for progression and increased responsibility
  • Varied working approach so home working and pleasant office environments when attending

Location: Home Based and / You must also be prepared to the clients London office 2 days a week.
Salary: £30k - £35k + Benefits PA
Contract: Permanent, Full Time
Hours: 09:00 - 5.30pm Monday to Friday, plus occasional evening meeting attendance

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