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Senior Client Relationship Manager

Job Title: Senior Client Relationship Manager
Job Type: Permanent
Location: Kent, England
Contact Name: Megan Staines
Salary: £25000.00 - £28000.00 per annum
Sector: Business Support
Reference: BBBH8161_1599497990

Job Description


Senior Client Relationship Manager (12 Month Maternity Cover Contract) - Kent - £25,000-£28,000
My client, an inventory provider for Property Management and Lettings Agents are currently seeking a Senior Client Relationship Management for a 12-month period to cover maternity leave. In this role you will be the face of the company providing excellent customer and account management to existing clients.


The role requires an individual who can deliver excellent customer service, solve day to day problems, manage complaints and maintain relationships, with knowledge of the Property Management and Residential Lettings field.


Responsibilities:

  • Providing excellent customer service to clients and tenants
  • Account Management of current clients
  • Identifying opportunities for additional services to existing accounts
  • Building rapport and maintaining relationships
  • Complaint management
  • Manage and motivate a small support team
  • Provide monthly performance reports

Skills and Experience Required:

  • 1-year proven experience in Customer Service focused role in the property industry
  • Knowledge of Property Management/Residential Lettings processes
  • Excellent communication skills - both written and verbal
  • Well-spoken and professional telephone manner
  • Proactive and positive approach
  • Ability to manage own workload, multitask and remain calm under pressure
  • Ability to work as part of a team as well as independently
  • Excellent organisation skills

Salary: £25,000 to £28,000 dependant on experience
Location: Kent
Hours: Monday to Friday 9am-5:30pm


If you are a proactive individual who is keen to progress their career within the property industry, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
0208 059 7472

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