Senior Tenancy Manager

Senior Tenancy Manager

  • Location

    Stratford, London

  • Sector:

    Tenancy Management

  • Job type:


  • Salary:

    Up to £28000.00 per annum + OTE £35,000

  • Contact:

    Oliver Brooks

  • Contact email:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Consultant:


Our client, a global property consultancy, is looking to hire a Senior Tenancy Manager for their office in Stratford (E15).

The successful candidate will join their busy Build to Rent/ PRS Team, which manages residential schemes throughout the UK. The role requires excellent organisational skills, the ability to communicate articulately over the phone and in writing and taking a hands-on and proactive approach to the role.

Main duties:

  • Creating and compiling rental contracts
  • Letting's paperwork and correspondence, and liaising with Asset Managers and tenants
  • Uploading and managing tenancy details on operating system
  • Organising Check-in and Check-outs, and safety certificates
  • Managing landlord and tenant due diligence checks
  • Tenant referencing and Immigration checks
  • Managing deposit registrations
  • Liaising with Scheme Hosts on tenancy issues
  • End of tenancy arrangements and managing deposit releases
  • Developing and maintaining effective working relationships with clients and colleagues
  • Assisting team members with IT related matters
  • Discreet handling of sensitive and confidential information
  • Keeping up to date by reading business and specialist press
  • Modifying and adapting responses to meet the needs of a particular client
  • Coaching new TMs and gives clear instructions and guidance
  • Shares experience and knowledge with other TM

  • ARLA qualified
  • Takes initiative in putting self forward for new projects
  • Demonstrates confidence in expressing own opinions
  • Understands that there are multiple approaches to take to a task and demonstrates an awareness of the bigger picture
  • Seeks to gain further technical knowledge and operate more independently
  • Seeks out information to inform practical decisions and identify key facts
  • Can talk knowledgeably about lettings and is developing a broader understanding of the wider firm
  • Is always professional, enthusiastic, and willing to go the extra mile - internally and externally
  • Displays tact and diplomacy when managing difficult situations
  • Follows up and is proactive rather than reactive

Hours: 8:30am-6pm (Monday to Friday)
Salary: £28,000 (£35,000 OTE)

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