Head of Block Management

Head of Block Management

  • Location

    Hertfordshire, England

  • Sector:

    Block Management

  • Job type:


  • Salary:

    Up to £50000.00 per annum + inc Car Allowance

  • Contact:

    Charlie Sandham

  • Contact email:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Startdate:


Dove & Hawk have recently been exclusively instructed on a new Head of Block Management role with a Nationwide Property Management Group based in their Hertfordshire office. The successful applicant will be responsible for managing a team of Block Managers who will all have their own portfolios and will also be responsible for some business development.

Duties will include:

  • Manage team of up to 10 Block Managers (all of which have multiple blocks to manage)
  • This role will not require you to personally manage a portfolio but the overall team
  • Achieving cost effective increases in customer service in your team
  • Develop a highly skilled and motivated team
  • Deal with all staffing issues
  • Demonstrating processes and procedures operate effectively and resources deployed efficiently
  • Compliance
  • Searching for business development opportunities and maximise fee income in the region
  • Ensure customer complaints are dealt with efficiently
  • Proactively seek customer feedback
  • Liaise with accounts team
  • Keep awareness of all legislation and any changes
  • Monitor overall performance of team
  • Carry out regular 121 meetings with team and discuss any performance issues
  • Client retention

Must haves:

  • Minimum of 5+ years within Block Management
  • Experience of managing team of Property Managers
  • IRPM preferred
  • Have good understanding of account processes
  • Ideally have business development experience (preferred but not essential)

Package & Hours:

  • Up to £50,000 salary including Car Allowance
  • Mon-Fri (37.5 hours/week)
  • 25 days holiday plus Bank Holidays and Birthday off
  • Excellent progression opportunities
  • Annual salary reviews
  • Plus many other benefits including pension scheme and various discounts at high street retailers

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